Terms & Conditions

General Terms:

  • The ticket will be treated as cancelled if passenger fails to report at the reporting station before the departure schedule.
  • The authority reserves the rights to change schedule/seat # in case of emergency requirements.
  • The authority will not be held responsible for any illegal goods carrying by the passenger.
  • Passenger may cancel his/her tickets prior to 12 hours from the time of journey from Jatri Online.
  • Each of the passengers may carry 15 KG of goods with them. More than 15 KG may be carried by paying extra change BDT

Other Terms:

Jatri.co is only the ticket reseller. It does not operate bus/cruise services of its own. Jatri.co advice to customers to choose bus/cruise operators they are aware of and whose service they are comfortable with.

Jatri.co' responsibilities include:

  • Issuing a valid e-ticket (a ticket that will be accepted by the bus/cruise operators) for its' network of operations.
  • Providing customer support and information regarding ticket availability and online purchase.

Jatri.co' responsibilities do NOT include:

  • The bus/cruise operator changing ticket price.
  • The bus/cruise not departing / reaching on time.
  • The bus/cruise seats etc. not being up to the customer's expectation.
  • The bus/cruise operator cancelling the trip due to unavoidable reasons.
  • The baggage of the customer getting lost/ stolen/damaged.
  • The bus/cruise operator changing a customer's seat at the last minute to accommodate a lady/child/patient or any other reason.
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point) boarding point if you are not a regular traveler on that particular bus/cruise.
  • The bus/cruise operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus/cruise departure point.

The departure times mentioned on the ticket are only tentative timings. However the bus/cruise will not leave the source before the time that is mentioned on the ticket.

Passengers are required to furnish the following at the time of boarding the bus:

  • A copy of the ticket (A print out of the e-ticket or the print out of the ticket provided on website or SMS confirmation. Failing to do so, they may not be allowed to board the bus/cruise.

Cancellation Policy:

The tickets booked through Jatri.co are only cancellable from Jatri Online as per Cancellation Policy.

Please note that the cancellation fee and cancellation period may differ from one bus/cruise operator to another. Please follow the terms mentioned in e-tickets.

If purchase confirmation email/SMS gets delayed or fails because of technical reasons or as a result of incorrect ID / phone number provided by the user etc. a ticket will be considered 'purchased' as long as the ticket shows up on the confirmation page of www.jatri.co If the E-mail/SMS is not received then please call our customer care or emails us to info@jatri.co for confirmation.

Email/SMS service will not apply to customers purchasing tickets at the respective bus/cruise counters. It will apply for purchase through online and our agent points and purchasing through call centre.

Passenger cannot claim www.jatri.co liable for any situation, occurrence etc. happen due to failure of any responsibility of passenger or the bus/cruise operators.

www.jatri.co holds the right to update or change any terms time to time without any prior notice.

Any kind of ticket cancellation might not be allowed during Public Holidays journey as per bus company decision.

Tickets of international routes are not allowed for cancel, refund or change.

No change, no cancel from 2022-04-27 to 2022-05-08 journey date tickets due to Eid.

Eid Notice:


For more queries email us: support@jatri.co

Call us @ 09642080808

Return & Refund Policies

Before buying a ticket, customers are requested to read the following cancellation and refund policies carefully.

Cancellation Policy:

Tickets bought through Jatri.co can be cancelled as per the cancellation policy below. However, as a ticket selling agent, Jatri.co is bound to comply with the terms set by the operator/event organizer/vendor whose ticket it is selling. So, if the operator/event organizer denies refund even though claim was made within the terms mentioned here, Jatri.co will be unable to issue such refund.

Auto Cancellation:

The ticket will be treated as cancelled if passenger fails to report at the reporting station before the departure schedule.

Failure to Pay:

No ticket will be activated unless the customer has paid the full amount mentioned on the screen.

For mobile payments, it is the responsibility of the customer to input transaction ID (if applicable), PIN, OTP properly within time to confirm his ticket by himself. Jatri.co sometimes does the verification for the customer as a courtesy, but it is not jatri.co’s responsibility or service promise.

Tickets will be automatically cancelled if customer does not confirm payment within 30 minutes. For mobile payments customer must complete payment and also verify transaction within this stipulated time. During Eid sales month, Jatri.co will not do any verification on behalf of the customers.

Ticket cancellation eligibility:

Regular Time (Non-Eid Period):

To be eligible for refund, customer needs to cancel the ticket from jatri.co before the applicable time before the departure. And must report the cancelation to the support centre (i.e. Call 09642080808 or email to support@jatri.co) of Jatri.co

Operator Hours before trip time Remarks
Jatri Online 12 hours Excluding 12:00 AM to 06:00 AM

During Eid:

For Eid tickets, customers are eligible for refund ONLY if the operator cancels the trip and cannot provide an alternative arrangement.

Customers MUST claim refund at the operator’s counters in case of trip cancellation.

Customer must claim refund from bus operator’s counter before trip time.

Refund Policy

Regular Time (Non-Eid Period):

No ticket will be refunded unless it has been cancelled as per the cancellation policy above. In case of technical problem or any failed transaction due to network failure, time delay on complete payment, input transaction ID/validation of transaction (in case of mobile payment) or any other situation where payment is successful but ticket is not generated on that case, no refunds will be processed without a written request in the correct format (as outlined below) sent to support@ Jatri.co within the timeframe requirement given above.

Refund Request Format:

  • Ticket # (required if a ticket was issued).
  • Mobile number used while buying the ticket.
  • Category (e.g. Bus/Cruise).
  • Date of payment.
  • Method of Payment (e.g., bkash, card etc).
  • Mobile payment trxID (for mobile payments).
  • Where refund should be given to: Personal bKash Number (If paid through bkash) OR Bank details (if paid through card/online baking/DBBL mobile banking) with Account Number, Bank Account Name, Bank Name, Branch Name and Routing Code.
  • No cash refund given.
  • Upon receiving refund requests accurately in the format outlined above, Jatri.co will process refund within 15 business days (excluding holidays / weekends), subject to verification by the transportation operator/event organizer.
  • For clarity, timing commitment starts from the time of receiving the ACCURATE information, mistakes will cause delays
  • Further if the operator/event organizer takes time to verify eligibility or denies refund, Jatri.co will not be able to fulfil the request
  • In case of payments through bKash, credit card, debit card or internet banking, after Jatri.co processes the refund, the payment gateway or bank may take up to 1 week to 2 weeks to credit the amount to customer account, which is beyond Jatri.co’s responsibility. Once Jatri.co has processed the refund, customers are requested to enquire at their respective bank(s) about the status of the refund.

Amount of Refund:

Fees charged by payment gateways, credit / debit cards, mobile payment gateways (e.g. bKash) are non-refundable due to the policies of the respective organizations, which is beyond Jatri.co's control.

Jatri.co convenience fee is refundable only in case of trip cancellations by operators during non-Eid times. For Eid tickets, convenience fee is non-refundable even if the operator has cancelled the trip. This fee is also non-refundable if the passenger cancels the tickets due to a change of decision to travel.

As per policy of an operator, Jatri.co may deduct a certain percentage (%) of the ticket price towards cancellation fee, where-ever applicable.

For refunds through mobile payment gateways (e.g. bKash), a fee is charged by the mobile payment company which will be deducted from the eligible refund amount. Similar condition will apply if the bank charges any such additional fee.

Special Circumstances:

If a customer has sent payment to Jatri.co but the e-ticket is not confirmed or generated, i.e., there is no transaction ID or tickets booked/reserved by the mobile number of the mobile payment account, he can claim for refund in the similar procedure as above, without the ticket number. Such refunds will be given 7 business days (excluding Friday and Saturday) AFTER the event/trip has taken place. This is applicable for Eid times also.

If a customer has made an excess or less payment for a ticket accidentally, he is eligible for refund but he must claim for the refund within 24 hours of making the payment If a customer has reserved a ticket and made a payment, however, for some reason, the ticket purchase process was not successful and a ticket was not issued, a customer can claim refund as per the policy above. Ticket number is not required, but mobile # used for booking and other information is required.

For refunds through mobile payment gateways (e.g. bKash), a fee is charged by the mobile payment company which will be deducted from the eligible refund amount. Similar condition will apply if the bank charges any such additional fee.

In case of card payments, last 4 digits of the card, type of card is also needed. It is to be noted that for reasons beyond Jatri.co’s control, card payment may sometimes require time to post on the payment ateway’s panel which Jatri.co uses to verify payment. Jatri.co can only verify payment after it has been posted on the said panel.

In case of BKash payments, full mobile number will be required. It is to be noted that for reasons beyond Jatri.co’s control, payment may require some times to post on the payment gateway’s panel which Jatri.co uses to verify payment. Jatri.co can only verify payment after it has been posted on the said panel.

Note: Terms and conditions of refund policy might time to time update or changed without any notice.

Privacy Policy

Jatri services Ltd., values the relationship with the customers. We are committed to handle customer information in a professional manner. We take the issue of privacy of our customers very seriously and want you to feel comfortable whenever they visit our website.

We need certain information about you to accessing this Site, such as Internet protocol (IP) addresses, navigation through the Site, the systems and programs used and the time spent, along with other similar information, may be stored on our servers or 3rd party servers like Google Analytics etc. Such stored information may not specifically identify you. Please be informed that we for web site traffic analysis or for such other purposes may use the same as we may deem appropriate.

If you provide unique identifying information, such as name, address and other information to us, such information may be used for statistical and/or other purposes. Any personally identifiable information you submit while booking with Jatri.co will not be disclosed, disseminated without your consent.

Jatri services Ltd. may use your personal contact information such as Email, Mobile number to update you on any information regarding your travel or to update you on any offer(s).

We want you to feel confident about using Jatri.co to plan and purchase your bus tickets. Your personal information is safe and secure with us. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.